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A mobile push notification platform for a retail bank

A mobile push notification platform for a retail bank

Cloud-enabled AWS hub transforms customer communications

As part of its digitalization strategy, the retail bank wished to implement a new “push” mechanism to deliver important notifications to customers in a timely, contextual and personalized manner across mobile channels.

A young man using his smartphone and holding a credit card in a modern café, representing the use of a mobile push notifications platform by a retail bank. — Explore how GFT is enhancing customer engagement through a mobile push notifications platform for retail banks. This image of a young man interacting with his smartphone and credit card highlights the convenience and effectiveness of real-time banking notifications in improving customer experience and satisfaction.

Usability

Mobile push notifications

Faster

Near real-time digital banking

Legal compliance

Supports PSD2 requirements

Partner

Amazon Web Services

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

Challenge

Build a cloud-enabled push notification platform to transform customer communications

As part of its digitalization strategy, the retail bank wished to implement a new “push” mechanism to deliver important notifications to customers in a timely, contextual and personalized manner across mobile channels
The bank required an agile delivery model, comprising scrum methodology, to deliver a minimum viable product quickly, then to progress to a production version
The ideal solution should be cloud-based, including all standard apps, and some new custom apps, including Kafka apps and a CICD pipeline to enable continuous integration

Engagement

A ground-breaking solution comprising two parts:

Push notification platform

GFT developed and deployed the apps and configured them as standard software apps to simplify management and security. Apps included HDF, Scylla DB, Vault, Consul, EKS (Amazon Kubernetes) and all were aligned with the bank’s security appetite
A total of 31 apps were developed/configured, including Kafka-based data streaming apps, REST APIs, API gateway, system interfacing Amazon SNS (sends push), Rules Engine (data analysis engine) and a reporting app. All apps were built using Java and deployed to Kubernetes
During the engagement, GFT worked in sprints, organized across scrums and focused on business requirements and core platforms. All deliveries were prioritized and delivered according to an agreed schedule

CI/CD-Pipeline Build

Jenkins run on Kubernetes, application built for Docker images with streamlined deployment to Kubernetes
Build custom-made Builder Image leveraging strong in-house GFT proprietary knowledge & expertise
Full security build for CICD pipeline (authentication & authorization)

Benefit

A cloud-enabled, API-integrated, scalable communications hub

The bank can now process bank transactions in the AWS cloud with renewed technology fundamentals while building on its cloud infrastructure
Time to market is much faster and new features can be added quickly and easily
A permanent reduction in operating costs, eliminating the need for speculative investment in hardware
A scalable strategic platform that enables near real-time customer communications
Using Kafka event streaming provides more immediate customer engagement, driving greater efficiency in customer communications and more immediate actions and responses to changes in customer circumstances